Privacy Policy

1          Introduction

1.1       This Privacy Policy sets out how Bayside Developments W.L.L. (Bayside Developments) collects, uses and protects your personal data that we collect from you or that you may provide when you visit our website www.bahrainbayresidences.com, including any data you may provide when you register with us.

1.2       We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

1.3       Bayside Developments is the controller and responsible for your personal data (collectively referred to as “Bayside Developments”, “we”, “us” or “our” in this privacy policy.

1.4       This policy applies to all information we collect:

1.4.1     on this website;

1.4.2     in e-mail, text and other electronic messages between you and us, which are initiated via this website;

1.4.3     through mobile and desktop applications you may download from this website, which provide dedicated non-browser-based interaction between you and this website;

1.4.4     when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy; and

1.4.5     physical data such as hard copy documents, contracts, customer data (including contact details, copies of IDs) and other information, notebooks, letters and invoices.

1.5       This website is not intended for children and we do not knowingly collect data relating to children.

1.6       This policy is updated from time to time. The latest version is published on this page.

1.7       This website’s Privacy Policy was updated on [INSERT] July 2024.

2         What personal data is being collected?

2.1      Personal data means any information about an individual from which that person can be identified.

2.2     We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.2.1     Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
2.2.2     Contact Data includes billing address, delivery address, email address and telephone numbers.
2.2.3     Financial Data includes bank account and payment card details.
2.2.4     Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
2.2.5     Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
2.2.6     Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
2.2.7     Usage Data includes information about how you interact with and use our website, products and services.
2.2.8     Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.3      We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

2.4      Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3     How is the personal data collected?

We use different methods to collect data from and about you including through:

3.1     Direct interactions. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

3.1.1     apply for our products or services;

3.1.2     create an account on our website;
3.1.3     subscribe to our service or publications;
3.1.4     request marketing to be sent to you;
3.1.5     enter a competition, promotion or survey; or
3.1.6     give us feedback or contact us.

3.2       Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy at paragraph 14 for further details.

3.3     Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

3.3.1     Technical Data is collected from the following parties (many of which are based outside of Bahrain:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.

3.3.2     Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.
3.3.3     Identity and Contact Data is collected from data brokers or aggregators.
3.3.4     Identity and Contact Data is collected from publicly available sources.

4     How your personal data is used?

4.1  The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

4.1.1     Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you. 4.1.2 Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
4.1.3     Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
4.1.4     Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

4.2     We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

4.3     Direct marketing

4.3.1     You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.

4.3.2     We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

4.4     Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

4.5     Opting out of marketing

4.5.1     You can ask to stop sending you marketing communications at any time [by contacting us in accordance with this policy.

4.5.2     If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to [order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

4.6     Cookies

For more information about the cookies we use and how to change your cookie preferences, please see paragraph 14.

4.7     Change of purpose

4.7.1     We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

4.7.2     If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

4.7.3     Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5     Disclosure of personal data

5.1     We may share your personal data where necessary with the parties set out below for the purposes set out in the table in paragraph 4.2 above.

5.1.1     Internal Third Parties as set out in paragraph 9.

5.1.2     External Third Parties as set out in paragraph 9.

5.1.3     Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

5.2     We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6      Transfers outside of Bahrain

6.1     We share your personal data with other members of our group of companies. This will involve transferring your data outside of the Kingdom of Bahrain.

6.2     We may transfer your personal data to service providers that carry out certain functions on our behalf.

6.3     Whenever we transfer your personal data out of the Kingdom of Bahrain, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is  mplemented:

6.3.1     we will only transfer your personal data to countries that have either been deemed to provide an adequate level of protection for personal data by the Kingdom of Bahrain or to countries that are determined by us as offering a similar level of protection to such personal data as it has in the Kingdom of Bahrain.

6.3.2     where we use certain service providers, we will use contracts which give personal data the same protection it has in the Kingdom of Bahrain.

7     Data security

7.1     We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7.2     We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8     Data retention

8.1     We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

8.2     To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8.3     Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

8.4     In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

8.5     In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9     Your legal rights

9.1     You have a number of rights under data protection laws in relation to your personal data.

9.2     You have the right to:

9.2.1     Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

9.2.2     Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

9.2.3     Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9.2.4     Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

9.2.5     Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy.
(b) where our use of the data is unlawful but you do not want us to erase it.
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

9.2.6     You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see paragraph 4 for details of how to object to receiving direct marketing communications).

9.2.7     Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

9.2.8     Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

9.3     If you wish to exercise any of the rights set out above, please contact us see Contact details in paragraph 10 .

9.4     No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

9.5     What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.6     Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10     Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

10.1     Email address: info@bahrainbayresidences.com
10.2     Telephone number: +973 173322200

11     Complaints

You have the right to make a complaint at any time to the Data Protection Authority, the Bahrain regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority so please contact us in the first instance.

12     Please inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13     Third-party links
13.1     This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13.2     If you provide information to a website to which we link, we are not responsible for its protection and privacy and care should be taken when submitting data to websites.

14     Cookie policy
14.1     Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

14.2     A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

14.3     We use the following cookies:

14.3.1     Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
14.3.2     Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
14.3.3     Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
14.3.4     Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.

14.4     Please note that third parties may also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

14.5     To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.

14.6     To opt out of being tracked by Google Analytics across all websites, visi http://tools.google.com/dlpage/gaoptout.

14.7     We do not share the information collected by the cookies with any third parties.

14.8     You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

14.9     Except for essential cookies, all cookies will expire after one (1) month.

14.10     If you have any questions or concerns about our use of cookies, please contact us in accordance with paragraph 10.